9/8/2023 0 Comments Lxi expert software pro conUnlike current discourse which attributes ES challenges to technical issues or usual users' and experts' resistance, the social analysis in this article suggests that IT was the most threatened entity and the most contributing to ES failures. After analyzing the various players' roles in ES implementation, the article presents first the main 'guilty' entity for organizational ES failures: the Information Technology department (IT) then, a social explanation is suggested for the 'zigzagging' history of ES, arguing that they resurrected as 'Business Rules' in purification process which enabled their comeback. The social construction of Expert Systems (ES) is presented as series of power struggles and dramatic imbalances which were introduced to organizations.
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